Privacy Policy

OnSite Pros Privacy Policy - Effective Date: December 2024

At OnSite Pros ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. Please read this policy carefully to understand our practices regarding your personal data.

1 Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Name, email address, and phone number
  • Property address and installation location details
  • Payment information and billing details
  • Communication preferences and service requests
  • Photos of your property for design and installation purposes

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address, browser type, and device information
  • Website usage data and navigation patterns
  • Cookies and similar tracking technologies
  • Referral sources and search terms used to find our site

2 How We Use Your Information

We use your personal information for the following purposes:

  • Providing Christmas light installation and related services
  • Processing quotes, scheduling installations, and managing service agreements
  • Communicating with you about your services, appointments, and account status
  • Processing payments and managing billing
  • Improving our website functionality and user experience
  • Sending promotional materials and service updates (with your consent)
  • Complying with legal obligations and protecting our business interests
  • Analyzing service performance and customer satisfaction

3 Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist us in operating our business (payment processors, scheduling software, etc.)
  • Legal Requirements: When required by law, court order, or governmental authority
  • Business Protection: To protect our rights, property, safety, or that of our customers or others
  • Business Transfers: In connection with a merger, acquisition, or sale of business assets
  • Consent: With your explicit consent for other purposes

4 Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure data transmission using encryption technology (SSL/TLS)
  • Restricted access to personal information on a need-to-know basis
  • Regular security assessments and updates
  • Secure payment processing through trusted third-party providers
  • Employee training on data protection and privacy practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your website experience and analyze site usage. Types of cookies we use include:

  • Essential Cookies: Necessary for website functionality and security
  • Analytics Cookies: Help us understand how visitors use our website
  • Functional Cookies: Remember your preferences and enhance user experience
  • Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

6 Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Third-party services we may use include payment processors, scheduling platforms, email marketing services, and analytics tools. These services have their own privacy policies governing the collection and use of your information.

7 Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request information about the personal data we collect and process
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Opt-out: Unsubscribe from marketing communications at any time
  • Data Portability: Request a copy of your data in a structured, machine-readable format
  • Restriction: Request limitation of processing under certain circumstances

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe as required by applicable law.

8 Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

9 Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after the posting of changes constitutes your acceptance of such changes.

Privacy Questions or Concerns?

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the information below. We are committed to addressing your privacy concerns promptly and effectively.

Contact Information:

Company: OnSite Pros

Email: [email protected]

Phone: (713) 661-7664

Service Area: Harris, Fort Bend, Montgomery, Brazoria, Galveston, Liberty, Chambers, and Waller Counties